Terms & Condition
1. General
These Terms and Conditions apply to all purchases made through our online shop Lady Butterfly (ladybutterfly.ch). By placing an order, you agree to these Terms and Conditions.
2. Prices & Payments
- All prices are shown in Swiss Francs (CHF) and include VAT (if applicable).
- We accept the following payment methods: Visa, Mastercard, American Express, and TWINT.
- The order is confirmed only after the payment has been successfully processed.
3. Delivery
- All items are in stock in Switzerland and shipped directly from Zurich.
- Orders are shipped twice a week – every Wednesday and Saturday.
- Switzerland: shipped with Swiss Post (B-Post / Economy). Delivery time is usually 1–3 business days after shipping.
- European Union: shipped with Swiss Post. Delivery time is approx. 5–7 business days.
- Customers outside Switzerland are responsible for any customs duties or import VAT charged by the destination country.
- If you need your order urgently, please contact us at info@ladybutterfly.ch – we will do our best to find a solution.
4. Shipping Costs
- Switzerland: Standard delivery (B-Post) – CHF 8.00
- European Union: International delivery – CHF 35.00
5. Returns & Exchanges
- Items can be returned or exchanged within 14 days of delivery.
- Returned products must be unused, in their original condition, and with all tags attached.
- Return shipping costs are covered by the customer unless the product is faulty or incorrect.
6. Liability
- We are not liable for delays caused by third parties (e.g., Swiss Post, customs).
- We are not responsible for incorrect delivery information provided by the customer.
7. Contact
For any questions or concerns, please contact us:
📧 info@ladybutterfly.ch